To all of our current, new and future clients, a brief note of our awareness and action….

WE ARE:

WORKING, GATHERING, LISTENING, READING, EXPLORING………

MOST OF ALL, WE ARE HERE NOW AND WILL BE HERE WHEN YOUR BUSINESS NEEDS US THE MOST.

Veterinary - Healthcare

At this time, like no other we’ve experienced, SPACE and it’s DESIGN is put to a very stringent and significant test. Under these circumstances, is your space working??

Is it versatile enough to support a change in operation or is it helping or hindering?

What have you learned that can inform your space for the future of the industry?

Directed design paradigm research of this impact will foster an informative direction to take new and established veterinary practices to a more efficient and effective level of service that will benefit the whole of the industry.

Our studio is a wonderful mixture of design professionals with influential opinions, input and experience. This mixture is our solid base for our approach to each one of our projects - RESEARCH and APPLICATION. Now, more than ever, we are on task to find the “positive” of this shift for business function in the future - find what has been seen and learned about communication, technology, human interaction, financial impact and seed for growth. Every veterinary establishment will feel this; whether big or small.

Though several virtual calls with the team, we have discussed the how’s, what’s and if’s of the shift, current impact and what is to come. I have set our designers to focus on gathering a relevant ground work of how our design services can directly take the baton from the state of business now to a higher, informed and positive day to day operation.

As an owner, I want to believe that the operations of my studio have seen little impact, but just like all other businesses, there certainly is a need for change and as we do this research for our clients, we also do it for ourselves.

We are all in this together; all business types, small, medium and large!

My directive and focus discussed on our virtual calls:

Compare and analyze the “what is” to determine supportive factors and factors that should be on the list of needed change - 3 major facets that have been shown to Veterinarians and their staff that stay (improve on) or go (no longer be a part of a veterinary practice)
Are veterinary spaces set up to handle virtual communication on both the larger and smaller scales?
What spaces have become more or less important to the operations? Are the current size of spaces supporting efforts or not? Should existing spaces be re-configured or re-defined to set a different flow and/or function? Did staff members find that they were using existing spaces for a different function, i.e. the reception area for a storage area or a medicine dispensary (due to the fact that clients were not “checking in” or physically in the space). Were staff and Veterinarians gathering in the waiting area to talk or have a conference because there are no meeting or conference rooms to gather? Were pets being seen anywhere other than exam rooms for any reason?
Should an “office” function be added to the day to day operations of a veterinary space to enable better and necessary communication with; other offices/practices, local hospitals, clients and team members?
What deeper interaction with the client due to COVID-19 policy improved client trust, understanding and care through communication? Are any of these policies worth keeping?
Can technology/added services to the practice take some of the tasks from both the veterinary staff and client? i.e. prescribing medication - using a 3rd party vendor for delivery or mailing/FedEx set up, a delivery/pick up system that picks up a sick pet or delivers medication/supplements to the client, telecommunication rather than an in office visit? These are some of the ideas to be explored. Of course it would be determined, in the best interest of the pet by the Veterinarian which is the best course of action for both the client and pet.
Finally, overall, what is working and what isn’t. This is probably the simplest, but most significant.

We hope that all our past, current and future clients are finding their own specific positive in all of this. If you aren’t or can’t, we will and can. Right now, all our team members are on different virtual tasks to keep our studio momentum upwards, but, I am here for direct communication with any veterinary, healthcare or business owner/team member that can benefit from the research we’ve gathered thus far and will continue to gather or just to get a handle on where their practice or business is headed after COVID-19.

The best offence we have now, is communication and community.

You may contact me via our website or message me via LinkedIN. Godspeed, stay well and looking forward to moving swiftly into a new and better STANDARD!